Conditions of Sale

How to purchase

The customer can proceed with the purchase of one or more Products shown on the Site, as described in the relevant sections, by selecting them each time and adding the desired quantities to their shopping cart. At the end of the selection of the desired items, a screen will be displayed for sending the order with indication of all the data entered by the customer, who will be required to verify their correctness, as well as the shipping costs.

The customer can select the solution and preferred delivery methods. In order to proceed with the sending of the purchase order, the customer must pay for the Products ordered and the delivery costs, following the instructions indicated on the site. Aquasan will send a communication of acceptance and confirmation upon receipt of the order by the customer, to the e-mail address supplied by the customer.

Aquasan reserves the right, at its sole discretion, not to accept, even partially, the purchase order, without any right, indemnity and / or compensation of any kind and for any reason being accrued in favor of the customer. By sending the communication of acceptance and confirmation, an order number will be assigned which must be used for any further communication with Aquasan in relation to the order.


The customer can purchase the Products online and make payments by major credit cards, as indicated on the Site, Paypal and Bank Transfer, following the instructions indicated for the purchase procedure.

Online payments will be made in total security since all the information necessary for payment will be forwarded, via encrypted protocols, to the payment institution which Aquasan has entrusted with the remote electronic payment services, without the possibility of access by third parties. It is understood and the Customer acknowledges and accepts that Aquasan will execute the contract and will proceed with the shipment of the Products ordered only after having received confirmation of the full payment of the price and delivery costs made by the customer.

Shipping and delivery of products

For the delivery of the Products, Aquasan makes use of couriers and forwarding companies, leaders in national and international transport. The shipment of the Products can take place throughout the Italian and European territory and the estimated delivery time is approximately within 24 – 48 hours from the moment in which Aquasan will receive confirmation of full payment for the Products and delivery costs.

Deliveries are usually made on working days, during office hours, from 9 to 18. It is possible to customize the delivery methods of the products by contacting Customer Service.

Shipping costs are charged to the customer, unless otherwise indicated. The rates for shipping and delivery methods are detailed at the time the purchase order is sent and vary according to the quantity of Products ordered and the delivery method selected by the customer.

Right of withdrawal

In compliance with the provisions of d. lgs. 206/2005, the customer, if a consumer, may withdraw from the sales contract, without having to specify the reason and without penalty, within 14 working days from the date of delivery of the Products purchased. To exercise the right of withdrawal, the customer must send, within this period, an e-mail to Customer Service, indicating:

(i) the order number;
(ii) the invoice number, if requested at the time of the order;
(iii) the Products for which he intends to exercise the right of withdrawal;
(iv) their bank details for the reimbursement.

The customer must wait for a communication from Aquasan authorizing the return of the Products. Within 14 working days of receiving this communication, the customer must send, at his expense, the Products for which the right of withdrawal has been exercised to the address communicated by Aquasan. Within 10 working days of receipt of the goods, Aquasan will refund the Products subject to withdrawal, excluding shipping costs. The shipment and the means to use for the return will be at the expense of the customer. The customer cannot be compensated in the event that the Products are lost or damaged. Aquasan reserves the right not to accept the return of products that are not intact, damaged or tampered with, returning them to the customer with an increase in transport costs.

Damaged, non-compliant products or delivery errors

Upon receipt of the Products, the customer is required to verify that they correspond to those indicated in the purchase order and that the packaging is intact and undamaged.

In the event of errors in the delivery of the Products, of packaging that is not intact and of packages or packages clearly damaged, the customer is required not to collect the Products, immediately contesting the reasons to the carrier, as well as to Customer Service within and no later than 48 subsequent working hours. upon delivery of the same. Aquasan will proceed to verify what has been communicated to it by the customer and then contact the latter in order to agree on the methods and terms for the replacement of the Products or the refund of the price.


The processing of personal data provided by the Customer takes place in accordance with Legislative Decree n. 196 of 2003. The complete information on the processing of the aforementioned data, without the acceptance of which it will not be possible to make any purchase, is reported in full on the site and is accessible from the link.

Applicable law

These conditions are subject to Italian law.